What are the benefits of property software to property companies?

The information management system of the property industry is the product of the combination of the property industry and the information industry. From the management models and successful cases of a large number of outstanding enterprises, common management plans are extracted, which integrates the establishment of management systems, the establishment of job positions, and the management of Business procedures and other management elements are quantified into specific management nodes and processing processes, which are compiled into computer software and run on the computer network to process various management services.
Implementing information management in the property industry has many advantages
1. Management advancement
The property industry management system is not just a set of computer software, it is first and foremost a complete set of management solutions, derived from There are a large number of management models and successful cases of outstanding enterprises. If you implement information management, you can apply their management essence and successful experience to your own management and directly improve your operation and management capabilities.
2. Management Standardization
The property management system is a digital product that accurately quantifies the management plan. Each operator only has limited authority and can only handle authorized business. Operations are clearly defined and constraints between each link are controlled in the process. As long as the operator operates according to the system regulations, he can implement strict management plans into every business detail, which is highly operable.
3. Management Efficiency
Property management is a complex process. The data involves rules and regulations, properties, equipment, customers, owners, business scope, product information, contracts, financial documents, and business links. Including investment promotion, leasing, contract changes, decoration, maintenance, charging, complaint handling, etc., the data is huge and there are many links, which brings a huge workload. The adoption of information management can improve the coordination and supervision of each job position, greatly shorten business processing time, greatly improve the accuracy and real-timeness of management data, reduce management costs, and provide complete statistical data to achieve efficient and rigorous management. Provide timely and reliable basis for operators' decision-making and maximize efficiency.
4. Better service
Various fees are accurate, and there will be no disputes due to calculation errors. When customers handle business, they can receive standardized documents and vouchers in a timely manner. Through the Internet, they can check the information released by the company at any time. Customer complaint requests , can get the fastest response to consumer feedback, and can also pass it to the management the fastest, providing better services to the majority of operators and consumers, and creating a good corporate image and reputation.
Informatization is one of the most effective means to help property management companies keep up with the requirements of the times. The core of informatization is management software. The four directions of software development in the property management industry reflect the development direction of property management to a certain extent. These four directions are standardization, refinement (digital decision-making), groupization, and operation. The most basic property management software function is mainly for charging. It is completely a recording software. It replaces manual accounting and processing of bills. It facilitates the recording, addition, modification, deletion, query and statistics of information. It is independent of the business process of the property management company. of.
The first direction of development is standardization and compliance with standard requirements. Business functions and processes such as charging, engineering, customer service, security and fire protection, cleaning and greening are all implemented in the software, making the process controllable and all activities , the process must be controlled, meet the standards under control, fundamentally prevent the occurrence of problems, establish and maintain a documented quality system, meet the requirements of relevant parties, especially consider continuing to meet customer needs, and the effectiveness of the system Conduct regular evaluations to achieve continuous improvement and reduce the impact of human errors on the company's business.
The second development direction is enterprise group management, with clear authorization and monitoring, which not only gives subordinates sufficient space to play, but also enables real-time control of the management processes and operating conditions of all subordinates, effectively helping property management companies cross regions. , large-scale development.
The third development direction is refinement (digitalization of decision-making). The software helps managers formulate plans and budgets, conduct measurement and statistical analysis of various business processes and results, correlates with performance appraisals and employee incentives, and assists in company decision-making, so that property management companies no longer just make plans based on feelings. , budget, evaluation, reward, decision-making.
The latest development direction is operationalization. If a property management company only provides property services, it can meet general life and work needs, but it is far from achieving the purpose of maintaining and increasing the value of property assets. For property management companies, if they only charge property management fees, operating income will be limited, and labor costs will become higher and higher, and profit margins will become thinner. The scale of rental income from commercial properties is often ten times or even several times that of property management fees. Ten times, whether it is sharing with owners or giving fixed returns to owners, as long as efficient management is carried out, profit margins can be expanded ten times or even a hundred times.
As the industry becomes more and more mature, property management companies that cannot achieve standardization and scale will be eliminated, and property management companies that cannot achieve refinement, digital decision-making, and operationalization will not be able to sustain profits.
The value created by information construction for property management
Property management companies will gain the following value if they carry out information construction in accordance with the above plan
) Standardize management processes
) Improve business operation efficiency< br/> ) Develop two-way communication channels with customers
) Improve customer satisfaction, reduce costs, increase revenue, and enhance market competitiveness.
) Provide new business models and new sources of profit
Specific advantages are as follows
Handle various businesses efficiently and standardizedly
) Electronicization of various property information and files Storage method
) Effective recording of various business data
) Realize the computerization of various charging data, and the efficiency is at least doubled!
) Guide grassroots personnel to operate according to the standardized model, and have corresponding Monitoring mechanism
) Automatic scheduling and reminders for customer service, repairs, equipment maintenance and other matters
) Efficient and interactive communication with customers.
) Proactive customer care methods
Control and dispatch of people, finances, and materials
) Support platform for rapid query, summary, and statistics of various business data and employee performance appraisal
) Tools for formulating revenue and expenditure budget
) Timely monitoring of budget execution
) Cash flow forecast
) Monitoring of procurement, inventory, and usage of various materials.
Decision-making and monitoring, establishment and promotion of standard operating systems
) Comprehensive statistical analysis decision support
) Support platform for knowledge management
) Writing, revision and management of quality system documents such as
) Monitoring of the implementation of the quality system
) Monitoring and handling of major complaints
) Effective means of marketing and publicity.
) Each business line provides effective data support for management’s decision-making through statistical summary of data on the basis of electronic data
) Based on the statistical results, the standard system is adjusted and updated so that It is more in line with management requirements and gradually optimized to achieve the best results.