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The development history of the elderly call for help system and its application in China
⑴ The development history of the call for help system
In developed countries, the elderly emergency call system has been in operation for many years. Especially in the Nordic region, social welfare is high, and the state and social group organizations attach great importance to the lives of the elderly. The family structure is different from that in China. Many elderly people do not have children around them, so an intelligent care system that uses electronic information has emerged. It does not rely on manual labor and is all completed by computers, coupled with the services of social workers and volunteer organizations, which promotes social harmony and stability. For example, the Belgian elderly care service, the Norwegian elderly care service, the Dutch elderly help system, the French medical service system, and the Hong Kong Ping An Bell elderly service call system, etc.
In China, the aging trend is becoming more and more serious. Currently, there are tens of thousands of elderly people living alone. The family structure is overwhelmed to support the elderly. This is also a social problem that the government urgently needs to solve and discuss. The party and the country are extremely concerned about this. The National Development and Reform Commission and the Ministry of Civil Affairs require in the "Eleventh Five-Year Community Service System Development Plan" to rely on the integration and construction of information service networks to promote the informatization of community services. The China Council on Aging proposed to establish an information system, life care system and medical care system. The Ministry of Civil Affairs has pointed out the need to build nursing homes without walls, which has greatly promoted the development of the one-click and one-number community call system in mainland China.
The product of the Qingzhutong family nursing care system for the elderly is a product specially developed for certain vulnerable groups such as the elderly, the sick, the disabled and pregnant women and other people in society who need such services and special care recipients. It is a project under the leadership of the Ministry of Civil Affairs. It greatly It has brought the people closer to the party and the government, and made the party and the government's care for these groups concrete, visible and tangible. These cares, which are closest to the vulnerable groups, can effectively resolve the social grievances and deep-seated conflicts caused by the severe social polarization between rich and poor. It is a major initiative for social stability with Chinese characteristics and a reflection of the value of civil affairs work. It is directly related to the core of the party's ruling foundation. Connection with the basics is the most direct contact point for the party and the government to care about the people's sentiments, and it is also one of the elements by which the people evaluate the government's governance.
⑵Current situation of the domestic call for help market
Introduction to the call for help system
The home care call for help call system is an information sending and processing system composed of a pager and telephone line information processing platform. It is simple, fast, accurate and economical to use. The device only consists of two buttons, the red key and the green key. You don’t need to remember any numbers. Just press the red key (the blind person presses the rough key) to send a life emergency signal. Press the green key (the blind person presses the smooth key) to send the life emergency signal. Signal for help. The pager is installed next to the telephone of the lonely elderly person. In case of emergency or need of help, the elderly only need to press the corresponding button, and the help signal will automatically be sent to the information management center through the telephone line.
Press the red button for emergency help. In about seconds, the information center on hourly duty receives the user's distress signal, and the computer automatically displays the user's basic situation. The staff on duty immediately called back to determine the need for rescue, and urgently contacted relatives, friends and nearby contacts based on the request for help. When no one answers the call or the busy tone persists, the user's registered emergency caller will be notified to come and check.
Press the green button for help in daily life. In about seconds, the information center receives the user's help signal. The staff on duty immediately calls back to determine the need for help. The service provider quickly provides corresponding services based on the help content. The service provider completes the task. Service Content. Services include housekeeping, door-to-door maintenance, delivery, ticket booking and consultation.
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