Doctor-patient relationship management system (CRM)

The doctor-patient relationship management system (, abbreviation) is a comprehensive information service system established using computer and telecommunications integration (,) technology. It makes full use of existing communication means and computer technology to achieve a new and modern service method, which has attracted more and more people's attention. s concern. Under the premise that the Ministry of Health strictly controls the placement of medical advertisements, and as competition in the medical market becomes increasingly fierce, the doctor-patient relationship management system is a magic weapon for hospitals to unexpectedly win in the competition. It provides a professional patient management platform that identifies potential patients before the hospital, retains existing patients in the hospital, and continues to serve patients after the hospital. Patients can handle as many patient needs as possible in the shortest possible time through the hospital's unified special service number (such as telephone), website real-time chat tool (such as), including health consultation, appointment registration, complaint management, patient care, etc. Return visits, drug ordering, etc. provide good services to the patients of the hospital.
System modules include: health records, follow-up center, SMS platform, incoming call pop-up screen, phone recording, smart dialing, data sharing, satisfaction survey, appointment registration, consultation management, medical treatment confirmation, patient complaints, three-level return visits, Maternity and childbirth management, intelligent reminders, decision analysis, system management