General Manager of Weinan Yafeng Property: Property companies are all about providing services

Is a property company engaged in management or service? Let’s first see what our owners have to say. Your property company only knows how to collect property fees and deal with the matter in one day
Look at the small advertisements posted everywhere in the corridor? How did this person come in?
Our house was stolen yesterday and your property company was just a decoration
I can do whatever I want with our house and you still take care of our house?
I take care of things that I should take care of all day long, regardless of what I shouldn’t take care of.
Are you the owner or am I the owner?
Mr. Wang, general manager of Weinan Property Management Model Enterprise of Shaanxi Xiafeng Property Management Company, emphasized at the Weinan Property Management Association: The property management company’s satisfaction survey among owners is only %. It can be said that most owners are satisfied with our property management. The company is not satisfied. Let me list for you. During the entire survey, the satisfaction level with sanitation is still very high. This shows that the managers of our property company regard sanitation as a key task and are also satisfied with the maintenance of greening and landscape. It seems that we have also focused on this. good. Since we have done such a good job in greening, sanitation, landscaping, etc., why are the owners still dissatisfied? Let’s take a look at what exactly the owners are dissatisfied with?
After a survey, the owner's satisfaction with security work and service attitude is the lowest. The owner reported that our community has gatekeepers and security guards, but they see security guards and gatekeepers in the gatehouse all day long. There is no night shift and strangers come in and out. You never asked me about the newly renovated house, but the door was broken and deformed. Four houses in the community were stolen. You said this property is not a decoration. What is the difference between having this person and not having them? The owner also reported that every time we come home, small advertisements are posted everywhere on the door. You tear them down and they put them up again. You say this person comes every day, but our security guards can't see them every day. How do you make this safe?
Let’s take a look at the reflection of service attitude. During the investigation, I met a Mr. Liu who got very excited when he mentioned the property management company and told us: The community is an old community and has installed a voice-activated light. This kind of light will suddenly go out when you take the stairs. The last time the old man in the family went down the stairs, he was almost at the last two steps. The light suddenly went out when I was walking, and I felt inertia. As a result, I fell down, my arm was broken, and my face was bruised. We reported it to the property management company, but no one cared about it. I’m not asking you to pay. I just suggested installing a permanent light in the corridor. There is no need to blind people. The direct reply was that it was impossible. I said it was a safety hazard. People said don't go downstairs at night. I wanted to curse at that time. What kind of attitude is this? You are the property management company we hired. We hired a bunch of masters!
So let’s look at what the property management company does. I hope that our property management company should understand a concept, that is, the people our owners hire to provide services are not the ones who are hired to manage the owners. Our management is to protect the rights and interests of all owners. Sanitation, environment, landscape maintenance, etc. are all our basic work, but more importantly, we must give the owners a sense of security and belonging. If a property company's security work is not good, just imagine how the owners can rest assured when they live here. If this is our own home Can we let outsiders in at will? Can we tolerate those who post small advertisements on our doors all day long? The service attitude needs to change. If the owner can come to you to report problems, it means that he still cares about you. If he doesn't come to you, it means that you are no longer useful. We often say that the service attitude should be good, and the problem will be dealt with immediately. This is a kind of responsibility. manner. Yafeng Property has relatively high requirements for service personnel. They must have a sense of service. We require security personnel to greet owners when they meet them. When they meet strangers, they must ask for registration. They must conduct timely inspections and must make owners feel safe. Report problems immediately. It's not your responsibility to solve the problem. You have to follow up. No matter what you are in charge of, the owner will recognize that you are from the property management company, so you are not allowed to talk about this matter. You should go to whomever you go to.