Year1
- 规格：
- 1*2
Guest operation method
Voice communication in the private room is achieved through the clock alarm between rooms, and between rooms and the front desk, service desk, cashier, technician room, etc. Direct voice calls. On the contrary, the corresponding service desk and technician room can have two-way communication with the room. (Similar to casual communication on the phone)
The quick service sends the help information that needs to be pinned to the service desk. Press the tea button, fruit button, clock down time in advance, complaint button, air conditioner button, and directly notify the floor to come to the service.
Member payment For guests who order with a membership card, they can pay directly in the room by entering the membership card number and password on the clock. There is no need to go to the front desk to pay, which not only shares the workload of the cashier, but also The privacy of guests is protected.
Technician operation method
Consumption order When the guest wants to consume some drinks, wine and other products in the room, the technician can use the card reader to click directly in the room, and the bar or water room will automatically print the item information
The technician is notified by the bounced bell alarm that the guest does not need to wait. The clock room immediately replaces the technician and comes to serve the guest.
After the clock technician comes to the room and sees the guest, he confirms that he is serving the guest and starts the clock quickly in the room
When the clock is about to be served by the clock technician/time chime technician, the clock alarm will be clocked minutes in advance, such as broadcasting There are still minutes to go. The clock has come.
Add clock: When the guest wants to add the clock, the technician can quickly add the clock in the room and enter the clock
Set the clock / lower the clock: After the technician completes the service for the guest, the technician can quickly set the clock in the room
/> Appointment Reminder When the technician has already made an appointment, or when there is a shortage of technicians, the clock will automatically send out a reminder for the technician to come to the room after finishing the service. Avoid wasting time by going back to the lounge and causing guests to wait.
After the replacement project technician arrived in the room, the guest requested to change rooms. The technician changed the room to a new one on the clock, and the original room became an empty and clean room.
How to operate by the floor manager or manager
Swipe the card to open the room. After taking the guest to the room, you can swipe the card to open the room.
Query the technician status. Query the previous idle technician in the queue. Query the current status of a certain technician. Query the first idle technician on the clock.
After placing an order, the dispatch manager takes the guest to the room, sets the clock on the clock, and arranges the time for the technician, and notifies the technician of the information through voice, computer, and TV.
Emergency button: When there is a special situation (fire alarm, etc.), the front desk only needs to click a button, and all rooms will alarm.
After cleaning and cleaning, the room status will automatically change to a room to be cleaned. After the waiter cleans it, After swiping the card on the clock alarm, the room status can be set to an empty and clean room.
After-sales Service Commitment
Our company adheres to all-round, professional and fast service standards, aiming at customer satisfaction. This public commitment.
Service Commitment
The company has established a group of tough emergency maintenance service teams, with experienced field engineers and senior technicians, who can remotely respond to any problems that arise as quickly as possible. Assist on-site personnel to perform repairs and replacements.
Within one week of product delivery, the staff of our company’s after-sales service department will conduct telephone follow-up consultation based on the customer’s contact information until the customer is satisfied.
About the product Quality complaints will be answered within hours, and handling measures will be determined within hours according to the complaint, and repairs and replacements will be carried out.
The company promises that all maintenance personnel will be on call to better solve customers' problems. (Mainland cities are represented by agents The supplier or branch is responsible)
Any costs related to product quality during the warranty period shall be borne by our company.
During the warranty period due to your improper use or caused by the natural environment, we will provide free Maintenance, materials and accessories used in repairs are only charged at cost price.
Contact Li Xiaojin for consultation and ordering
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