Can Beijing train tickets booked online be refunded over the phone?

National unified manual ticket booking service hotline: China Railway manual customer service hotline: (all day and hour service) (outside bookings need to dial the departure area code) Acceptance: ticket changes, refunds, ticket reservations (single ticket). (return ticket) .(Remote ticket).(Connecting ticket).(Group ticket). It mainly governs some railways in Beijing, Tianjin City, Hebei Province and Shandong, Shanxi and Guangdong Provinces. The main stations are: Beijing Station, Beijing West Station, Beijing South Station, Beijing North Station, Guangzhou Station, Shijiazhuang Station, Tianjin Station, Tianjin West Station, Tangshan Station, Handan Station, Baoding Station, Xingtai Station, Fengtai Station, Zhangjiakou Station, Qinhuangdao Station, Yangquan Station, Dezhou Station, etc.
The website currently handles ticket sales for passenger trains whose train numbers begin with,,,,,,. and to, as well as train timetables, remaining ticket inquiries, etc.
Refund instructions
Online refund time for self-pickup tickets : (At other times, please go to any train station refund window across the country before departure)
Refund handling fee:
For more than 1 hour before departure, the handling fee is %
For more than 1 hour before departure, the handling fee is %
Within hours before driving, the handling fee is %
The final refund is subject to the actual refund from the Railway Bureau
Get up early (wash your face, don’t put on makeup, the main thing is that you don’t have tears in your eyes Book the wrong ticket)
Prepare paper and pen. It is best to write down the relevant information about the ticket: such as personal ID number, the number of trains booked (you can write a few more in case of changing trains), and the station you arrive at. Area code and other relevant important information.
Choose a booking method: book by phone and book online (please click to book according to the process)
Editor’s reminder: Online booking is very convenient but the official website server cannot bear it, so it is not for computer experts. Friends, it’s better to avoid it! It is recommended to book tickets by phone to familiarize yourself with the manual operation process. You can still book tickets by pressing the buttons quickly!