Call center middleware AiLink

Leading Technology call center middleware is a call center middleware product independently developed by our company that fully considers the application needs and future development of enterprise-level call centers. Based on the most advanced technology in the world today, it is composed of modules such as driver agent core control, real-time intelligence, automatic fax, real-time recording, automatic outbound call real-time monitoring, call loss management, call report, etc. It can realize unified access services of multimedia communication methods such as telephone, fax, short message, etc. , supports flexible manual automatic active recording and other service forms. Since its release in 2016, the product has been successfully used by thousands of customers, with the number of seats exceeding hundreds of thousands, and is used in various fields such as banking, insurance, government, tourism, medicine, automobiles, e-commerce, television, e-shopping, express delivery, etc.