Precious Metals Call Center System | Leading Technology

As the traditional precious metal telephone marketing method continues to decline, enterprises have an increasing demand for precious metal call center systems. Leading Technology Precious Metals Call Center System combines many years of construction experience in call centers and integrates the industry characteristics of precious metals marketing to launch a unique precious metals call center system solution that provides a customizable business process model that can be completely customized by customers. To achieve business flow based on its own business characteristics.

Leading Technology provides precious metals call center system solutions that integrate hardware and software, helping precious metals companies quickly establish a call center marketing management platform, making the construction of precious metals call center systems a turn-key project. After simple deployment and debugging training, the precious metal call center system can be quickly put into operation, providing the most convenient means and solutions for your company to quickly generate revenue.

The following picture shows the system deployment diagram of Leading Technology’s precious metals call center: < System deployment diagram of precious metals call center solution

Leading Technology has a long history of cooperation with the precious metals industry and has provided services to many large-scale domestic companies. Precious Metals Investment Company provides integrated solutions for precious metals call center systems.

Main functions of Leading Technology Precious Metals Call Center System:

Business reports: Provide basic business statistical report functions, including sales statistics table, sales success report, performance segment statistics, employee work orders Reports, repurchase statistics, etc.
Call report: Provides statistical report functions related to calls, including non-owned call record table, agent comprehensive statistics, call record detail table, call record summary table, agent log, agent monitoring, etc.
Call loss management: Timely discover the phone calls that customers have given up on, and proactively call to identify potential customers for the company.
Customer management: Manage the entire customer information, including basic customer information, call records, visit records, communication records, etc. Customer information fully supports customization, and you can freely adjust the customer information you need to care about according to the actual situation.
Customer assignment:
Work order management: Provide work order record management when communicating with customers, including outbound work orders and incoming work orders. Supports dynamic work order design, can define different work order types according to actual conditions, and customize the information that needs to be collected for different work order types.
Customer care: The care system can remind you to send text messages/congratulatory letters to customers when holidays come, and will also send letters of care to customers who have not been contacted for a long time.
Quality inspection assessment: You can customize assessment items and re-listen to customer call recordings, thereby providing a basis for consideration to improve the agent's ability to communicate with customers.
System management: Provide basic settings for the normal operation of the system, including user system permission management, log management, business type design, etc.
Business Guide: Provides basic business statistical report functions, including sales statistics table, sales success report, performance segment statistics, employee work order report, repurchase statistics table, etc., to help business managers master the core data of the business process, and provide Provide assistance with business operations decisions.
SMS platform: Provides support for SMS sending and receiving services from different SMS service providers.
Announcement Center: Announcement management within the system. Announcements released can be displayed and reminded in real time on the user's workbench.