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First-class electronic sales service products, Y3 call center system

价格 600.00元/套
total supply
10000 套
MOQ
10 套
brand
Y3
area
GuangdongGuangzhou City
Delivery period:
Shipped within 3 days from the date of payment by the buyer
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Shop information

area:Guangdong Guangzhou City

Member level:corporate memberYear1

identity:  

Already paid:0.00 yuan deposit

my badge: [Integrity File]

online service:

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Yinguang Software Technology Co., Ltd.

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Product Details
 Y3中心呼叫系统核心

进线弹屏,快速定位新旧客户。弹屏可以显示客户名称及信息,方便销售人员针对客户进行销售

快速接线,不漏掉任何进线,在销售客服都在接电话时,外来电话会由电脑客服接待,不会漏接任何一个电话

强大的客户资料管理,可以把客户分为多个层次如潜在客户,意向客户,还可以在多层次上划分等级,如潜在客户A,潜在客户B,设置备注,记录信息

媒体效果分析;结合进线数量,成交情况,货品分析媒体投放效果,电话进线时可以标识电话来源于何种渠道,方便客户了解渠道的广告效果

完善的组织架构,实现多层管理,分组管理。可以把系统划分为不同的部门,小组,不同等级的管理者拥有不同的管理权限,总监—经理—主管—员工,不同级别的权限不同,总监的级别可以设置搜索全部客源,经理部门,主管小组,员工就只能使用自己的客源,不必担心会遇到一个客户同时2名员工拨打的情况。

订单管理流程化,销售客服在向客户推荐产品后,客户满意下单

物流仓库的进销存管理

快速打印物流配送单

全方位的报表分析

 

应用价值:

决策者:随时掌握各种数据,核心应用带来价值回报,可以通过远程随时了解客户资源的跟进情况,了解何种渠道的客户资源的有效性和意向度最高,方便协助决策者了解自身投放广告的效果,节省广告费用

销售人员:严格的权限管理,提高客户跟进效率,快速的在线下单,方便的客户转换功能,销售人员能够及时跟进客户信息,面对数百上千的客户资源,Y3系统能够方便为你分层分级,不必担心找不到自己想要找的客户,另外为销售人员节省下大量时间和精力。

客服人员:快速全面的客服历史,实用的代办事项

物流人员:信息化带来高效率,严格的进销存管理

财务人员:方便计算员工提成,轻松管理与快递公司的对账结算。Y3系统中的通话录音和通话时长计算能够帮助公司及时清楚了解自身员工的状态,录音的存在也能使得公司的业务更加规范,使得销售人员不能私下接触客户,向客户索要任何个人信息,保证客户的安全和不流失。

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