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Computer screen pop-up
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Recording phone headset
Kunming Xunke Communication Equipment Co., Ltd. is a company integrating sales, maintenance, repair and construction services. professional communications company. Business: Group telephone exchanges, program-controlled telephone exchanges, telephone recording systems, special telephones, explosion-proof telephones, conference telephones, callers, call center telephones, headsets, communication cables and other fixed-line related equipment and equipment.
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Basic agent functions: Provide agent login and exit, answer, hang up, mute tone, redial transfer and other functions. Incoming calls can be set to answer automatically or manually. It provides mute and music hold functions. The music can be changed. The ringtone for incoming calls can be set to external or internal ringing. When the internal ringing occurs, the ringtone will be sent to the headset. The internal ringing can be set as a music ringtone. The call volume can be adjusted. . Incoming call pop-up screen: When a customer calls, the customer information will pop up quickly. Agents can quickly record the customer's basic information and service content.
Recording function: Provides call recordings of all incoming and outgoing calls, stored in designated servers. When no one answers, customer messages can be recorded.
Computer dialing: Use the computer keypad instead of the phone number keys. For quick dialing, you can drag the number content into the platform for dialing. You can click the keys from the phone book to dial directly. It is especially suitable for frequent dialers. business.
Support soft phone function: The phone headset can be used as a computer headset to realize the call function of Internet phone.
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Provide customers with better services and communicate by phone The system's collaborative work for customer service is one of the fundamental goals of enterprises in building call center systems.
Construction management and maintenance use the customer information database to query customer information, provide priority management of customers, and provide good services to major customers. This enables the company's original customer information to be easily imported into the system platform for use.
Provides a pop-up for incoming calls to display the detailed information of the incoming customer in real time. When a call comes in, once the caller number is found in the database, the detailed information of the customer associated with the number will pop up on the computer screen. The relevant information of the customer can be updated in real time during the answering process.
Realize collaborative management of customer service. During the process of answering a customer's call, if the customer's call is transferred to another colleague, the customer's detailed information displayed in the pop-up call will be simultaneously transferred to the receiving party's phone along with the phone call. computer screen. Through the synchronous transfer of incoming call data, collaborative management of customer services can be effectively realized. The switching system needs to support secondary transfer caller ID
The click-to-dial function is in the customer profile. Users can find customers who meet certain conditions according to their own needs, click on the customer's corresponding phone number, and call the customer directly. When the call is answered, the customer's information will pop up to facilitate users to record and update in a timely manner.
Service records The service records faithfully record the operator's connection status (including time). The operator can briefly register the conversation with the customer and form a service record. At the same time, it will also display all the record details and call recordings of the customer's service in the past.
Telephone traffic statistics: Phone traffic statistics are based on month, week, and day. The system counts the number of calls within the selected time period. Classified statistics according to different areas or businesses
Supports hierarchical management of system operator administrators. Administrators at different levels have different control access rights.
Bein provides secondary development functions for integration into different enterprise software systems.
According to the different business needs of customers, our engineers can transform the software, including interface modification, modification and improvement of business functions, etc.
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